At BJ WORLD , we are committed to offering the highest quality products. All our products benefit from a legal guarantee of conformity, according to the laws in force in France, which allows you to return or exchange defective items within two years from the date of receipt.

Warranty conditions :

• The warranty covers manufacturing defects only and does not apply to damage caused by misuse or accidents.
• To activate your warranty, please contact us via our customer service at the following email address: contact@bjworld.fr , or call us at +33 9 83 34 70 31.
• We ask that you provide proof of purchase and clear photos of the defect to expedite the processing of your claim.

Return and Exchange

If you are not completely satisfied with your purchase, you can return your products within 14 days of receiving your order, in accordance with European legislation.

Return conditions :

• Returned items must be in their original condition, unused, undamaged and in their original packaging.
• Return costs are the responsibility of the customer, unless the product is defective or an error was made by BJ WORLD.
• Sale or customized products are not eligible for return unless defective.

Return procedure :

1. Contact our customer service at contact@bjworld.fr or call us at +33 9 83 34 70 31 to inform us of your intention to return a product.
2. We will provide you with a returns number and instructions for returning the item.
3. Once the item is returned and inspected, we will issue a refund or exchange, per your request.

Return address : 111 Av. Victor Hugo,
93300 Aubervilliers,
France

Refunds : Refunds will be issued via the original payment method within 14 days of receipt and inspection of the returned product.

We thank you for your trust and remain at your disposal for any additional questions.